Privacy policy

Privacy Policy of Horloge Outlet B.V. (Applicable to our websites: horlogeoutlet.nl, outletuhren.com, outletwatchstore.com) Version 1.5 – Last updated June 30, 2025

1. Introduction

We value your trust, and we consider it our responsibility to protect your privacy. This policy explains what data we collect and why, how we use it, and how it improves your experience. By using our website, you agree to the terms of this Privacy and Cookie Policy. Horloge Outlet B.V. respects the privacy of all our website users and treats the personal information you provide with confidentiality and care.

2. Who We Are

Horloge Outlet B.V. (“we”, “us”, “our”) is the data controller responsible for your personal data. We sell watches through the above-listed websites.

Contact Information: 

Horloge Outlet B.V. Molenlaan 13-B,
1422 XN Uithoorn,
The Netherlands 

Tel: +31 297 548 094 

Email: info@horlogeoutlet.nl

3. What Data We Collect

We may collect the following categories of personal data:

  • Identity & Contact Info: Your name, email address, phone number, billing and shipping address.
  • Order & Payment Info: Details of products ordered, chosen payment method, and transaction specifics.
  • Account Info: Your login credentials (stored in a hashed format for security), wish lists, and saved shopping carts.
  • Customer Communication: Content of emails, chat messages, and support requests you send to us.
  • Website Usage Data: Your IP address, device type, browser information, pages you visited, and data collected via cookies.
  • Marketing Preferences: Your newsletter sign-up status and cookie consent choices.

4. Why We Use Your Data (Legal Basis)

We process your personal data based on the following purposes and corresponding legal bases under the GDPR:

Purpose

Legal Basis

Process and deliver orders

Contract performance (Art. 6.1.b GDPR)

Provide customer support

Contract performance (Art. 6.1.b GDPR)

Manage your customer account

Contract performance (Art. 6.1.b GDPR)

Prevent fraud & ensure security

Legitimate interest (Art. 6.1.f GDPR)

Conduct site analytics and improvements

Legitimate interest (Art. 6.1.f GDPR)

Send email marketing & personalization

Consent (Art. 6.1.a GDPR)

Fulfill legal obligations (e.g. tax law)

Legal obligation (Art. 6.1.c GDPR)


5. How We Use Cookies and Usage Data

Cookies are small text files placed on your computer or device when you visit a website. They store small pieces of information and help us operate and improve our site.

5.1. What Are Cookies? Cookies are small text files placed on your computer or device when you visit a website. They store small pieces of information. We use cookies to enhance your experience on our site and to learn how our website is used.

5.2. How We Use Cookies: Some cookies are essential for our web shop to function – for example, keeping track of your shopping cart contents, remembering your language preferences, or maintaining your logged-in status. Without these, the website might not work properly.

Other cookies help us understand how visitors use our site. We use analytics cookies (from third-party partners like Google Analytics, where IP addresses are anonymized) to see which pages are popular, how you navigate our site, and other usage statistics. This information does not directly identify you personally but gives us insights into user behavior. We use these insights to improve our website, products, and services – for example, by making the site easier to navigate or by improving page load times.

5.3. Third-Party Cookies: As mentioned, we may use third-party analytics services that set their own cookies. For instance, our analytics partner may record how often certain pages are visited. Any information collected by third-party cookies on our site is used by us only to analyze website usage and improve our service, and not for advertising purposes. We do not share cookie data with unrelated third parties for their own marketing.

5.4. Your Choices (Cookie Consent): On your first visit to our site, you may see a cookie notice or banner. Where required by law, we will ask for your permission before using non-essential cookies (like analytics cookies). You are free to accept or decline these. Even after accepting, you can always change your mind.

You can control or delete cookies at any time through your browser settings. For example, you can set your browser to reject all cookies or to alert you when a cookie is being sent. Additionally, if in the future we offer a cookie preferences tool on our website, you can use it to adjust which types of cookies you allow.

Please note that if you disable cookies completely, some features of our website may not function correctly. For instance, you might not be able to add products to your cart, proceed to checkout, or use other interactive features if cookies are turned off. We want you to have a smooth experience, so we use cookies responsibly and only as described here.

For a full, detailed list of the specific cookies we use, their purpose, and their duration, please refer to our dedicated [Cookie Policy here].

6. Purposes of Data Use

We will not use your personal information for purposes other than those outlined in this policy unless we ask for and obtain your explicit consent. In other words, we collect and use data only for the reasons explained above (such as providing our services, communicating with you, improving our website, and other customer-service related purposes). If we ever need to use your data for a new purpose, we will inform you or seek consent as required.

7. Sharing Information with Third Parties

Your privacy is important to us. We do not sell or trade your personal information to third parties. We only share data in a few specific cases:

  • 7.1. Service Providers: We use trusted third-party companies to help run our web shop and provide our services (for example, web hosting providers, e-commerce platform providers, payment processors, analytics tools, and review or newsletter services). These third parties only receive the data necessary to perform their specific service. For instance, our payment partner gets the information needed to process your payment, and our email newsletter service gets your email address to send you the newsletters you signed up for. They are not allowed to use your data for any other purpose. We ensure any partner we work with also protects your data and complies with privacy laws.
  • 7.2. Intra-company: In some cases, your information might be shared within our company team (for example, between customer service and shipping department) but only on a need-to-know basis. All Horloge Outlet B.V. employees are bound to keep your information confidential.
  • 7.3. Legal Requirement: Aside from these cases, we will not share your personal data with any other third parties unless we are required by law to do so (e.g., to authorities), or unless you give us your permission.

7.4. Klarna Payment Method: If you choose Klarna as your payment method at checkout, we will need to share some of your information with Klarna to enable this service. This includes contact details and order information – only what is necessary for Klarna to identify you and your purchase. Klarna uses this information to assess your eligibility for their payment options and to tailor the payment plans for you. Klarna will process your personal data in accordance with Klarna’s privacy statement. (This means that once your data is sent to Klarna for payment processing, it’s handled under Klarna’s privacy policy and security measures.) We share this information with Klarna securely, and only when you are using Klarna as a payment choice.

7.5. International Data Transfers: Some of our trusted service providers may operate outside the European Economic Area (EEA). In such cases, your data may be transferred to countries with different data protection laws. When this happens, we ensure appropriate safeguards are in place, such as using Standard Contractual Clauses approved by the European Commission, to guarantee your data receives a level of protection equivalent to that in the EEA.

8. How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

Data Type

Retention Period

Orders & invoices

7 years (due to legal tax obligations in the Netherlands)

Customer account data

Until deleted by you, or 36 months of inactivity

Customer service data

12 months from the last interaction

Marketing preferences

While consent is valid + 2 years after withdrawal

Analytics data

Up to 26 months (as per Google Analytics settings)


9. Your Rights Under GDPR

You are in control of your personal data. We want to make sure you are comfortable with the information you’ve shared with us. You have the following rights and options:

  • 9.1. Right to Access & Portability: You may request a copy of the personal information we hold about you at any time. We will provide this in a commonly used, machine-readable format.
  • 9.2. Right to Correction: If any of your information is incorrect or outdated, you have the right to have it corrected. Let us know, and we’ll update it.
  • 9.3. Right to Deletion (Right to be Forgotten): You can ask us to delete your personal data. If you withdraw consent or if your data is no longer needed for the purpose it was collected, we will erase it (provided we are not required by law to keep it).
  • 9.4. Right to Object or Restrict: You can object to certain processing (for example, if you don’t want us to use your data for analytics) or ask us to restrict processing. Where applicable, we will comply with such requests in line with the law.
  • 9.5. Right to Withdraw Consent: Where we are processing your data based on your consent, you have the right to withdraw that consent at any time. For instance, if you consented to cookies or to receive marketing, you can withdraw that consent and we will stop the related processing.
  • 9.6. Newsletter Opt-Out: If you have subscribed to our newsletter and no longer wish to receive it, you can unsubscribe at any time. Simply use the “unsubscribe” link at the bottom of any of our newsletter emails. Once you click that, we will stop sending you the newsletter or promotional emails.
  • 9.7. Communication Preferences: If you want to change how we contact you (or if you prefer that we don’t contact you at all), just let us know. For example, if you previously gave consent to receive marketing messages but have changed your mind, inform us and we will update your preferences.

To exercise any of these rights, please email: info@horlogeoutlet.nl. We will respond as soon as possible, and no later than required by law. There is no charge for making such requests, though in rare cases we might charge a reasonable fee if a request is repetitive or excessive. We may need to verify your identity to process certain requests, to ensure we don’t disclose data to the wrong person.

9.8. Right to File a Complaint: You also have the right to file a complaint with your local data protection authority if you believe our processing of your personal data infringes GDPR. In the Netherlands, this is: Autoriteit Persoonsgegevens – www.autoriteitpersoonsgegevens.nl

10. Children’s Privacy

We do not knowingly collect or process data from anyone under 16 years of age. Our website is not targeted at children. If we learn that we have collected personal data from a child, we will take steps to delete it promptly.

11. Data Security

We take the security of your personal information seriously. Horloge Outlet B.V. has implemented appropriate technical and organizational measures to protect your data against unauthorized access, loss, or alteration. For example, sensitive actions (like payments) are processed via secure, encrypted connections. Our databases and servers are protected by firewalls and monitored for vulnerabilities. While no website can guarantee absolute security, we continuously update our security practices to meet or exceed industry standards and ensure your data is safe with us.

12. Policy Updates

This privacy and cookie policy is tailored to our website’s current features and services. If we add new features or otherwise change how our site works, we may need to update the policy to reflect those changes. We reserve the right to adjust the policy when necessary. If the policy changes, we will update the version and date at the top of this page. We encourage you to review this policy from time to time so you stay informed about how we are protecting your data. If the changes are significant, we may also notify you via email or via a notice on our website. Your continued use of our website after any changes means you accept the updated policy.

13. Questions or Feedback

We regularly review our compliance with this privacy policy and strive to keep it clear and accurate. If you have any questions, concerns, or feedback about this policy or how we handle your privacy, please do not hesitate to contact us. We are here to help and address your concerns. Your trust is our priority, and we want you to feel confident in using our services.

14. Contact Us

Horloge Outlet B.V. 

Molenlaan 13 - B,
1422 XN Uithoorn,
The Netherlands

Telephone: +31 297 548 094 

Email: info@horlogeoutlet.nl

You can reach us by phone during business hours, or send an email anytime. We will do our best to respond promptly to your inquiries.

© Horloge Outlet B.V. 2025 - | Same service under: horlogeoutlet.nl (NL), outletuhren.com (DE), outletwatchstore.com (EN)